Top
Sign Up

returns & exchanges

Returns

Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns for used merchandise. Please note that the original shipping charge of your order is non-refundable.

Delman Shoes will gladly authorize returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please track your order to file a return request and obtain a return shipping label to use to mail your items back to us. This label is a prepaid shipping label for FedEx. Shipping charges are not refundable and there is a $6.95 per order fee that covers restocking and postage back to the warehouse. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The easiest way to return your order is by clicking on the order status link in the upper right corner at delmanshoes.com.  You can also phone us at 1-866-237-3406 or email us at this email.


Our hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time
Live Assistance

All refused shipments will be charged double the shipping fee to cover transportation costs both ways. This amount will not be refunded to your credit card.

PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items.

Delman Shoes guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website,  click on the order status link in the upper right corner at delmanshoes.com. You can also phone us at 1-866-237-3406 or email us at this email.

Exchanges

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want for an exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want and then call customer service at 1-866-237-3406 or email us at this email to get return authorization and a prepaid FedEx mailing label to send the item back to us as a return. When you contact customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Exchanges do qualify for a full refund.

about us  |  assistance 7 days a week  |  1-866-237-3406  |  email us  |  returns & exchanges  |  order status  |  press
© 2017 Delman shoes. All Rights Reserved.