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faqs

Q: Is it safe to use my credit card with Delman Shoes?

A: Delman Shoes takes precautions to protect your credit card information. Our website uses 128-bit Secure Socket Layer (SSL) encryption software on pages where customers enter personal information such as their name, address, and credit card information. While on a page using SSL, you may notice a lock or key icon on the bottom status bar of your browser window. This icon indicates that SSL encryption is active. Learn more about Delman Shoes's privacy policies.

Q: Can I order over the phone?

A: Sure. Our store is always open. Give us a call toll-free anytime at 1-866-237-3406 to order using your credit card. Our representatives are waiting to assist you with your purchase 7 days a week.

Our hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time
Live Assistance

Q: What forms of payment do you accept?

A: You may purchase from Delman Shoes using your Visa, MasterCard, American Express or Discover card. You can use your credit card to make purchases through our website or over the phone by calling toll-free: 1-866-237-3406.

Our hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time
Live Assistance

Q: How do I track my order?

A: The easiest way to track your order is by clicking on the order status link in the upper right corner at delmanshoes.com. You can also phone us at 1-866-237-3406 or email us at this email

Our hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time
Live Assistance

Q: Can I return or exchange my purchase?

A: Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns for used merchandise. Please note that the original shipping charge of your order is non-refundable.

Delman Shoes will gladly authorize returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please track your order to file a return request and obtain a return shipping label to use to mail your items back to us. This label is a prepaid shipping label for FedEx. Shipping charges are not refundable and there is a $6.95 per order fee that covers restocking and postage back to the warehouse. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The easiest way to return your order is by clicking on the order status link in the upper side at delmanshoes.com. You can also phone us at 1-866-237-3406 or email us at this email

Our Hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time
Live Assistance

All refused shipments will be charged double the shipping fee to cover transportation costs both ways. This amount will not be refunded to your credit card.

PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items.

Delman Shoes guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, click on the order status link in the upper right corner at delmanshoes.com. You can also phone us at 1-866-237-3406 or email us at this link

Our Hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time
Live Assistance

Exchanges

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want for an exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want and then call customer service at 1-866-237-3406 or email us at this email to get return authorization and a prepaid FedEx mailing label to send the item back to us as a return. When you contact customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Exchanges do qualify for a full refund.

Q: What if I didn't get any confirmation emails from Delman Shoes?

A: When your order has been processed, Delman Shoes sends a confirmation message to the email address you provided at checkout. It may take up to 24 hours to receive a confirmation email from Delman Shoes.
You may also confirm that your order has been processed by clicking on the order status link in the upper right corner at delmanshoes.com.

Q: How much does shipping cost?

A: $8.95 for the first pair and $3.95 for each additional pair.
Please note that there are additional costs for expedited 2nd day delivery. These shipping costs are calculated automatically upon checkout, before you finalize your purchase. Find out more about shipping.

Q: How long will it take to receive my order?

A: For standard shipping, please allow 3 to 5 business days to receive your order. With 2nd day delivery, orders placed before 1pm PST will arrive on the second business day, and overnight orders placed before 1pm will arrive on the next business day. Please note that there are additional costs for overnight and 2nd day delivery, and these expedited shipments will only arrive Monday through Friday. Shipping costs are calculated automatically upon checkout, before you finalize your purchase.

Q: Can Delman Shoes ship to P.O. Boxes?

A: No.

Q: Can Delman Shoes ship internationally?

A: At the moment we will only ship within the United States. Please check back as we will be adding shipments to most international destinations and military bases. Sign our email list and receive an email in a few weeks when this begins.

Q: How can I change or cancel my order?

A: If you would like to change or cancel your order from Delman Shoes, please contact our Customer Service department with your request as soon as possible via email at this email or calling us toll-free at 1-866-237-3406. We try to fulfill each order as quickly as possible, so it is essential that you contact us quickly if you would like to request a change or cancellation. Once your order has been shipped, we are unable to make any changes or cancellations.

Q: Don't see a certain style or size you need?

A: If you do not see the style or size you are looking for, please call our toll free number at 1-866-237-3406 or contact us by email at this email. We will gladly help you find your perfect shoe.

Q: Will Delman Shoes charge sales tax on my purchase?

A: Yes in California, Florida, Massachusetts, New Jersey, New York, Texas and Pennsylvania.


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